Section

  • Introduction to Culturally Competent Care in the ED


    Module 1This module introduces the role of culture in ED care and the benefits of culturally competent care to patient outcomes. It also explores the diversity of Indigenous and other culturally diverse groups in Australia

  • Culturally Competent Communication in the ED

    Module 2This module explores the challenges of gaining an accurate history in inter-cultural interactions and the impact of culture on communication styles and responses. It also highlights skills to improve gathering key information from, and imparting information to, the patient.

  • Understanding Health Literacy and Diversity of Health Beliefs

    Module 3This module will expand your understanding of health beliefs and the lack of health literacy within the general community as well as various cultural groups. It also introduces the concept of patient-centred care and explores step-by-step how to negotiate a shared understanding of diagnosis and management with culturally diverse patients

  • Understanding Language Diversity and Working with Interpreters

    Module 4This module explores the prevalence of language diversity and the impact on clinical outcomes for patients who speak English as a second language. The module then explores best-practice processes for working with interpreters and how to manage the challenge of working with family members if no professional interpreter is available.

  • Improving ED Access and Experiences for Aboriginal and Torres Strait Islander Patients

    Module 5This module explores the historical and contemporary context for Aboriginal and Torres Strait Islander interactions with, and perceptions of, ED care. It highlights and de-bunks some common stereotypes and explores your role in providing a culturally safe environment for improved patient outcomes.

  • Collaborative Practice: Understanding the Role of Aboriginal Liaison Officers and Families in ED care

    Module 6This module will assist you to further understand the role of Aboriginal Liaison Officers and how best to work with them to improve patient care. The module also explores the diversity of family structures in different cultural groups and the importance of understanding the role of different family members in ongoing health care and decision making in particular

  • Culturally Competent Discharge Planning

    Module 7This module introduces Aboriginal Community Controlled Health Services (primary care) and the diversity of services available within them. It particularly explores issues for remote discharge planning, including from tertiary referral centres. The module will up skill you to develop culturally appropriate, effective and realistic discharge plans and improve your communication with GPs and follow up care providers.

  • Culturally Competent End of Life Care

    Module 8This module explores how to deal with an imminent death in the ED taking into account cultural factors and health literacy, as well as a culturally competent approach to managing palliative care patients. The module also explores the different expressions of grief amongst cultural groups following a death in the ED including specific rituals

  • A Culturally Competent Approach to Challenging Presentations: Aboriginal and Torres Strait Islander Patients

    Module 9This module explores challenging presentations within Aboriginal and Torres Strait Islander ED care including working with an intoxicated and aggressive patient, culturally competent approaches to de-escalation and motivational interviewing to cut down drinking. The context of alcohol use and violence within Indigenous communities is also explained. The module further explores the context for higher rates of mental ill-health and self-harm and managing presentations of psychological distress in Aboriginal and Torres Strait Islander patients.

    ACEM Emergency Medicine Diploma Modules

    An introductory module to Aboriginal and Torres Strait Islander Health outlines relevant health issues for ED practice. This module is part of the EM Diploma developed by ACEM and has been endorsed by the AIDA Board.

  • Refugee and Migrant Patients

    Module 10This module explores challenging presentations associated with refugee and asylum seeker patients, as well as migrants and well-established ethnic communities. In particular the impact of experiences of trauma and torture on the physical and psychological health of these patient groups are presented alongside a culturally competent approach to managing these complex presentations in ED.

  • What about Māori health?

    Funding for the IH&CC education project was received from the Australian Federal Government Department of Health and required a focus on Australian Indigenous peoples. As such, the new educational resources do not specifically cover Māori culture or health issues. However, as the resources are principle based they will be relevant for all doctors working in any emergency department in Australia or Aotearoa-New Zealand. Recommended learning on Māori health is listed below.

    ACEM Emergency Medicine Diploma Modules

    An introductory module to Māori and Pacific Islander Health outlines relevant health issues for ED practice. This module is part of the EM Diploma developed by ACEM.

    Foundation Course in Cultural Competency

    Free online modules provided by Mauriora Health Education Research that explore the foundations of Māori culture, health literacy and cultural competency within the New Zealand health care context. The aim of the foundation course is to provide information about Māori health disparities from a historical and current perspective. The significance of the Treaty of Waitangi is also examined in relation to the modern NZ health care environment.

  • Intercultural Learning for Medical Specialists

    The course provides you with an introduction to the concepts of Intercultural Competency. You will have the opportunity to reflect on how you interact with people of different cultures and how they interact with you.

    Intercultural Learning for Medical Specialists